Web Hosting FAQs

How do I copy files to my web site?

You will need an FTP (File Transfer Protocol) application to do this (e.g. Cute FTP or WS FTP). You can also use windows explorer by typing in ftp://ftp.example.com/ into the address bar. Once you're logged in, all of the web pages that you want to make available to your visitors should be placed in the public_html directory.

I have uploaded my files but still cannot see my web site.

This could be two things. Either you have not copied the files into the public_html directory or you have not uploaded an index.html file. The index.html is the file that our web server looks for by default when your visitors browse to http://www.example.com/.

How do I use my shared SSL?

In order to use your shared SSL you must use the following address for your web site: https://hosting.weblincs.co.uk/~your_username/ (please note the "https"). Once you browse to this address your whole site is protected by our standard SSL certificate.

How do I get my own SSL certificate?

In order for you to have your own SSL certificate you must contact us so that we can assign your web site a unique IP address, this is because SSL certificates relate to a unique IP associated to only your domain.

How do I point my domain name to my new hosting account?

You must contact your registrar in order to have them change the domain's nameservers. Most registrars such as godaddy.com allow you to login and change these settings. You must make sure these are changed to:

• NS1.WEBLINCS.CO.UK
• NS2.WEBLINCS.CO.UK

Do you support Microsoft FrontPage extensions?

Yes, we fully support Microsoft FrontPage extensions and it is installed my default with your hosting package. You may also wish to uninstall it which can be done from your hosting control panel.

Do you support ASP or ASP.NET?

No, I'm afraid that we do not support these technologies as we are a Linux web hosting company.

How do I set up Microsoft Outlook to work with my email accounts?

You must click tools > email accounts then add a POP3 email account. Follow the wizard and set your email servers to:

• POP3 = mail.yourdomain.com
• SMTP = mail.yourdomain.com

Please note that you must use authentication and the username for your account is the email address. If you are still having problems with this then please contact us for more help and support.

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